WHEN SAFETY IS ON THE LINE
As a full-service contract provider for the damage prevention industry, One Call Concepts, Inc. (OCC) offers end-to-end solutions for contact center management – including customizable and innovative software. For 40 years, we’ve partnered with contact centers across the nation to meet their unique needs and support their efforts in reducing the risk of damage to underground facilities.
Scroll to Learn More
About Us
Four Decades of Proven Experience
Since being founded in 1982, One Call Concepts has been a part of:
- Pioneering the software that set the standard for the industry
- Participating in the Common Ground Alliance’s original best practices study
- Working tirelessly on federal and state legislative efforts to advance the impact of underground facility and infrastructure safety
We remain at the forefront of that evolution by working in partnership with our clients and continuously adapting our full-service solutions to meet changing industry needs.
Technology
Innovative Custom-Built Software Solutions
All 811 centers are dedicated to providing similar services. Each delivers them in a manner that is customized to meet the needs of the State and stakeholders it serves. That’s why our in-house software development team tailors our damage prevention products to meet each client’s unique needs, including:
- Web-, app-, and phone-based ticket intake solutions with advanced features make every aspect of the intake process easier, which resulted in 83.3% of all tickets being submitted online last year
- A robust mapping database that eliminates the need to obtain map data from commercial service providers and supports virtually unlimited data overlays
- Ticket management tools with options that have been designed specifically for excavators, locators, and administrators
Our industry-leading solutions are always evolving, providing you with continuous access to the latest innovations.
Operations
A Proven Partner in Contact Center Management
Backed by decades of experience and a network of collective intelligence, our dedicated team works directly with you to make every aspect of your contact center operation smoother, including:
- Partnering to develop informed solutions for any type of challenge, from stakeholder communications to events to new software implementation
- Experienced management professionals that handle day-to-day operations and frontline communication
- Service stability support with our North American Support Center (NASC), robust network infrastructure, and built-in redundancy
When safety is on the line, every facet of your organization matters. Because of this, our dedicated team is prepared to assist you in almost every aspect of your operations.
Marketing
Strategic Solutions Designed for Your Needs
In this industry, continually building trust and confidence in your brand is vital. Every interaction with your audiences is an opportunity to build awareness and strengthen those feelings. Our team of creative marketing professionals is ready to help your brand make a bigger impact.
Bill pay
Payments Made Quick & Easy
Save time with online bill pay! Our portal offers a simple and convenient way to pay your bill using just an invoice number. Pay up to seven invoices at a time with an eCheck or credit card.