We provide short-term infrastructure and support to ensure all functions of the operation continue during unexpected interruptions. Our short-term solutions bridge the gap while work is completed to restore the operation to full functionality. OCC has a proven track record of lightning-fast response and restoration of services, even in the most challenging environments. These solutions permitted us to keep three major East Coast contact centers in service with zero downtime throughout the duration and aftermath of Superstorm Sandy.

We provide the two critical components of any organization’s IT infrastructure. A well-designed network is the foundation for efficient data transfer and communication between devices, while robust security measures ensure that sensitive data remains confidential and safe from cyber threats.

We customize the plan for your geography, which puts the process into place for responding quickly to a catastrophic event, such as a natural disaster, fire, or other unexpected significant disruption event.

Located in Wisconsin, the North American Support Center (NASC) is a vital component of our disaster recovery system, ready to take over operations if a natural disaster shuts down a contact center. It also provides routine service for all OCC centers during evenings, weekends, and holidays. Additionally, the NASC is equipped to support our clients by managing call volumes “in the back room” and providing on-demand assistance during peak times or special events. This service ensures that our clients’ operational needs are met efficiently and seamlessly.

We employ the use of rules, techniques, software, hardware, and other security controls to safeguard crucial computer networks and their sensitive data against cyberattacks, malicious malware, and data breaches.