Facilities Management
OCC is the nation’s largest 811 contact center services provider. We operate 10 brick-and-mortar offices across the country, providing both local and remote support. Offices are connected by a virtual private network, and every workstation is equipped to handle calls from any center we serve. This “operational” footprint affords us tremendous flexibility, allowing us to integrate with existing teams and provide any level of support your organization needs.
Telecommunications
We provide modern telephone systems for all customer service representatives and manage all communications service providers. We build our network with redundancy and backup routing options to provide a reliable and stable solution for our clients.
Training
We offer a versatile training and development process to enhance skills, abilities, and knowledge, ensuring continuous improvement in employee performance. Additionally, we have developed and launched an online, self-paced learning tool in several of our centers, aimed at boosting quality and efficiency. This resource is designed to offer flexibility in learning as we continue to refine and enhance its capabilities.
Facilities and Infrastructure
We build an operational system that links your goals with the people, processes, and tools necessary to support those goals.
Telecom Installation
We’ll procure and implement the right equipment to ensure our staff succeeds in supporting your business goals.
Office Security Systems
When needed, we’ll install a professional-grade system that only allows members and clients with the appropriate authorizations and credentials the ability to unlock and enter the office space.