Related to our robust reporting capability, we can provide many ticketing data points. Whether you are analyzing the impacts of new rules or legislative changes, measuring marketing and education success, or just working to understand your users better, the data we collect and manage can provide powerful insights.
When there’s a need for additional audience insight, we’ll coordinate and manage these unique meetings, surveys, and studies.
OCC has been supporting the legislative efforts for damage prevention industry for over 40 years. We are available to participate and assist from the beginning to the end of the legislative process by making sure we implement the new law changes in the contact center when they go into effect.
OCC offers a menu of reporting options. We gather data on nearly any aspect of contact center operation and have the flexibility to mix and match reports, systems, and users while customizing access. Example reports include caller activity, positive response compliance, excavation activity, and more. OCC also develops and supports dashboard reports and custom reoccurring … Reporting
We employ the use of rules, techniques, software, hardware, and other security controls to safeguard crucial computer networks and their sensitive data against cyberattacks, malicious malware, and data breaches.
Located in Wisconsin, the North American Support Center (NASC) is a vital component of our disaster recovery system, ready to take over operations if a natural disaster shuts down a contact center. It also provides routine service for all OCC centers during evenings, weekends, and holidays. Additionally, the NASC is equipped to support our clients … North American Support Center
We customize the plan for your geography, which puts the process into place for responding quickly to a catastrophic event, such as a natural disaster, fire, or other unexpected significant disruption event.
We provide the two critical components of any organization’s IT infrastructure. A well-designed network is the foundation for efficient data transfer and communication between devices, while robust security measures ensure that sensitive data remains confidential and safe from cyber threats.
We provide short-term infrastructure and support to ensure all functions of the operation continue during unexpected interruptions. Our short-term solutions bridge the gap while work is completed to restore the operation to full functionality. OCC has a proven track record of lightning-fast response and restoration of services, even in the most challenging environments. These solutions … Business Restoration
We offer the capability to compare your cash accounting statements against the cash in the bank. We’ll detect any errors, catch discrepancies between the two, and provide an accurate picture of the organization’s cash position that accounts for funds in transit.