1982
One Call Concepts started in 1982 with a team of six employees armed with paper maps, comm-stors, and a reel-to-reel voice recorder to serve our first client, Miss Utility. OCC took its first call at 12:01 a.m. on December 15 of that year.
Erik Anderson
1990
Technology soon took frontstage, even in the era of floppy disks! When other one call systems were operating on assigned grids, OCC identified a need for users to be able to draw irregular shapes around underground utilities or landscapes, forever changing the industry.
1997
As we’ve grown, creating connections as a team has remained a vital component of laying the foundation for the welcoming and cross-functional company culture that continues on today. We’ve always been a fashionable group!
2003
In a time before remote work was imaginable, our notification centers were bustling environments, filled with customer service representatives (CSRs), the top technology, and – of course – a full pot of coffee at all times.
Ticketing Stats
Related to our robust reporting capability, we can provide many ticketing data points. Whether you are analyzing the impacts of new rules or legislative changes, measuring marketing and education success, or just working to understand your users better, the data we collect and manage can provide powerful insights.
Focus Groups
When there’s a need for additional audience insight, we’ll coordinate and manage these unique meetings, surveys, and studies.
Legislative Efforts
OCC has been supporting the legislative efforts for damage prevention industry for over 40 years. We are available to participate and assist from the beginning to the end of the legislative process by making sure we implement the new law changes in the contact center when they go into effect.
Reporting
OCC offers a menu of reporting options. We gather data on nearly any aspect of contact center operation and have the flexibility to mix and match reports, systems, and users while customizing access. Example reports include caller activity, positive response compliance, excavation activity, and more. OCC also develops and supports dashboard reports and custom reoccurring … Reporting
Network Security
We employ the use of rules, techniques, software, hardware, and other security controls to safeguard crucial computer networks and their sensitive data against cyberattacks, malicious malware, and data breaches.
North American Support Center
Located in Wisconsin, the North American Support Center (NASC) is a vital component of our disaster recovery system, ready to take over operations if a natural disaster shuts down a contact center. It also provides routine service for all OCC centers during evenings, weekends, and holidays. Additionally, the NASC is equipped to support our clients … North American Support Center