Contact Center Experience
Our team’s collective expertise becomes your greatest asset. Since 1982, OCC has worked closely with clients, member utilities, and damage prevention organizations to understand the industry fully on every level and provide effective solutions to changing needs. We take pride in the collective expertise embodied by each of our teams and their combined efforts to achieve your goals.
Reporting
OCC offers a menu of reporting options. We gather data on nearly any aspect of contact center operation and have the flexibility to mix and match reports, systems, and users while customizing access. Example reports include caller activity, positive response compliance, excavation activity, and more. OCC also develops and supports dashboard reports and custom reoccurring reports to support you and your users.
Legislative Efforts
OCC has been supporting the legislative efforts for damage prevention industry for over 40 years. We are available to participate and assist from the beginning to the end of the legislative process by making sure we implement the new law changes in the contact center when they go into effect.
Focus Groups
When there’s a need for additional audience insight, we’ll coordinate and manage these unique meetings, surveys, and studies.
Ticketing Stats
Related to our robust reporting capability, we can provide many ticketing data points. Whether you are analyzing the impacts of new rules or legislative changes, measuring marketing and education success, or just working to understand your users better, the data we collect and manage can provide powerful insights.