Ticket Management

LTM – Basic is an online, customizable record retention tool for locators and administrators to view and store historical ticket data, even while in the field. Features include updating locate status for positive response compliance, logging site visit data, uploading photos, scheduling routes and pairing tickets with a specific locator.

This comprehensive online tool helps excavators manage, organize and track all locate requests associated with their company. Upload supporting photos and documents, customize internal status information, file Advance tickets, reprocess existing tickets and prioritize tickets based on the progress of a job.

OCC’s user-friendly positive response system closes the loop of communication: Automated email or fax notifications go out to excavators once a member utility has provided a response or status. Choose an interactive voice response system, a web-based system or both.

Excavators gain immediate access to their tickets online with TicketLINK, allowing them to view all ticket components and to take actions such as updating, canceling or retransmitting the ticket, uploading and viewing attachments and adding notes and comments.