OCC’s user-friendly positive response system closes the loop of communication: Automated email or fax notifications go out to excavators once a member utility has provided a response or status. Choose an interactive voice response system, a web-based system or both.
OCC’s core notification center software platform, PRISM, can deliver tickets using a number of different channels, including web services, SMS, email, modem and FTP.
Excavators gain immediate access to their tickets online with TicketLINK, allowing them to view all ticket components and to take actions such as updating, canceling or retransmitting the ticket, uploading and viewing attachments and adding notes and comments.
This automated call-out system rapidly delivers emergency “voice” messages to facility operators without the need for manual intervention—including to multiple users at the same time. Often messages are delivered within minutes of receipt.
In cases where facility operators choose to display actual line location upon receipt of a ticket, OCC hosts the data in several map formats and provides secure, password-protected access to the operator providing the data. This enables member utilities to better evaluate worksites and patterns and gather information.
Some facility operators request unique formats when converting between ticket processing systems or conducting post-receipt processing. Custom Outbound Ticket Formats saves time and money by allowing you to select a desired format and order of information.
Starting with the latest U.S. Census Bureau TIGER files you can layer on a virtually unlimited number of data overlays, including Google Maps and satellite imagery. Our suite of tools and resources ensures that the excavation area is found and correctly mapped—the first time, every time.
Avoid unwanted or unnecessary facility operator notices with customizable notification areas that are based on facility needs, not an arbitrary grid. When an excavation polygon is created, any overlap with a facility database polygon results in the transmission of a ticket.
OCC’s online mapping application gives facility operators complete control in managing their databases. Submit digital data directly to the notification center—then view, add, modify or delete notification area polygons. A multi-tiered access system ensures that all changes are vetted before going into effect.
Recordings of all incoming calls are linked to the relevant ticket, allowing you to improve training resources, perform effective quality assurance reviews and provide documentation when needed.