Related to our robust reporting capability, we can provide many ticketing data points. Whether you are analyzing the impacts of new rules or legislative changes, measuring marketing and education success, or just working to understand your users better, the data we collect and manage can provide powerful insights.
When there’s a need for additional audience insight, we’ll coordinate and manage these unique meetings, surveys, and studies.
OCC has been supporting the legislative efforts for damage prevention industry for over 40 years. We are available to participate and assist from the beginning to the end of the legislative process by making sure we implement the new law changes in the contact center when they go into effect.
OCC offers a menu of reporting options. We gather data on nearly any aspect of contact center operation and have the flexibility to mix and match reports, systems, and users while customizing access. Example reports include caller activity, positive response compliance, excavation activity, and more. OCC also develops and supports dashboard reports and custom reoccurring … Reporting