Erik Anderson

Data within a monthly or YTD report that shows how many tickets of each type were filed (e.g., “Routine,” “Update,” “Emergency,”).

Data within a monthly or YTD report that describes the rate at which member utilities notify excavators of the updated marking status within the time-frame on their locate requests.

Data within a monthly or YTD report, that describes tickets filed and equipment used on each ticket.

Various statistics on caller activity in the call center, such as peak call volume, ASAs, etc.