Washington 811
Partners since 1999
2023 Ticket Totals
Inbound: 372,948
Outbound: 3,235,513
Northwest Utility Norification Center (NUNC)
Partners since 1999
2023 Ticket Totals
Inbound: 76,547
Outbound: 641,604
Inland Empire Utility Coordinating Council (IEUCC)
Partners since 2001
2023 Ticket Totals
Inbound: 43,907
Outbound: 371,933
Design Information Request Development
To minimize utility relocates, OCC worked with the Washington boards to create a Design Information Request that provides requesters – often engineers and planners – with a list of utilities in the proposed area rather than notifying utility operators.
Voluntary Positive Response System Launch
The Washington boards and OCC collaborated to launch the voluntary positive response system, allowing facility operators to provide marking status through the one call center. With multiple utilities on each ticket, this provides a single streamlined location for excavators to check statuses.
Delayed Start Time Feature Implementation
In an effort to spread out the impact of calls, the Washington boards and OCC worked together to create a “Delayed Start Time” option in ITICnxt® that has resulted in better scheduling for locators and fresher marks for excavators.