About Us

Four Decades of Proven Experience

Since being founded in 1982, One Call Concepts has been a part of:

Pioneering the software that set the standard for the industry
Participating in the Common Ground Alliance’s original best practices study
Working tirelessly on federal and state legislative efforts to support and advance our clients’ goals while increasing the impact of underground facility and infrastructure safety

We remain at the forefront of that evolution by working in partnership with our clients and continuously adapting our full-service solutions to meet changing industry needs.

Tom Hoff, Founder of One Call Concepts

Tom Hoff (retired) founded One Call Concepts, Inc. (OCC) over 40 years ago. At the time, he knew there was opportunity in the emerging one call industry, but he never foresaw the impact the company he founded would make.

More about Tom Hoff

Our History

One Call Concepts started in 1982 with a team of six employees armed with paper maps, comm-stors, and a reel-to-reel voice recorder to serve our first client, Miss Utility. OCC took its first call at 12:01 a.m. on December 15 of that year.

Technology soon took frontstage, even in the era of floppy disks! When other one call systems were operating on assigned grids, OCC identified a need for users to be able to draw irregular shapes around underground utilities or landscapes, forever changing the industry.

As we’ve grown, creating connections as a team has remained a vital component of laying the foundation for the welcoming and cross-functional company culture that continues on today. We’ve always been a fashionable group!

In a time before remote work was imaginable, our notification centers were bustling environments, filled with customer service representatives (CSRs), the top technology, and – of course – a full pot of coffee at all times.

Clients

OCC is the damage prevention industry’s most robust service provider.

Twenty-five percent of state notification centers–part of the national 811 Call Before You Dig system–rely on our notification services as well as software, reporting, accounting and marketing support.