OCC has streamlined and improved the one call system,
and our suite of damage prevention products is at the core. Our flexible, user-focused approach
provides tailored solutions for everyone involved in utility damage prevention.
TICKET INTAKE AND PROCESSING
Our phone-, app- and web-based ticket solutions make every aspect of the intake process easier—from call routing and transcribing to more advanced features such as automated submission. Our proprietary core notification center application, PRISM, manages the processing of incoming tickets each step of the way before sending the finished product to facility operators.
DATABASE AND MAPPING
PRISM supports a virtually unlimited number of data overlays and is recognized throughout the industry for its superior functionality. Our in-house staff work tirelessly to research and improve our already robust map database, eliminating the need to obtain map data from commercial service providers.
TICKET TRANSMISSION
Route tickets or other pieces of information where they need to go—in the way that they need to get there. Our custom outbound ticket formats, conditional advisory messages and a host of customizable ticket delivery channels and formats make the ticket transmission process simple and effective.
TICKET MANAGEMENT
OCC’s positive response system closes the loop of communication with excavators, ensuring that projects stay on track and jobsites safe. Ticket management tools include options designed specifically for excavators, locators and administrators, while mix-and-match reporting options offer customizable levels of access.
REPORTING
We offer reporting options for gathering data on nearly any aspect of call center operation. These reports can be thoroughly customized to meet the needs of the one call boards we serve. OCC can also design entirely new reports if needed.
MARKETING AND EVENT PLANNING
OCC’s creative team produces training manuals, videos, emails, brochures and other materials that help our clients meet their damage prevention goals and build brand awareness from a grassroots level. We also support and plan events in the industry such as safety summits, users’ groups, board meetings and other public awareness events.