Innovative Custom-Built Software Solutions

All 811 centers are dedicated to providing similar services. Each delivers them in a manner that is customized to meet the needs of the State and stakeholders it serves. That’s why our in-house software development team tailors our damage prevention products to meet each client’s unique needs, including:

  • Desktop-, mobile-, and call-based ticket intake solutions with advanced features make every aspect of the intake process easier, which resulted in 83.8% of all tickets being submitted online in 2024
  • A robust mapping database means you rarely need to rely on map data from commercial service providers and supports virtually unlimited data overlays
  • Ticket management tools with options that have been designed specifically for excavators, locators, and administrators

Our industry-leading solutions are always evolving, providing you with continuous access to the latest innovations.

Ticket Intake and Processing

Our phone-, app- and web-based ticket solutions make every aspect of the intake process easier, from call routing and transcribing to more advanced features such as automated submission. Our proprietary core notification center application, PRISM, manages the processing of incoming tickets each step of the way before sending the finished product to facility operators.

Database and Mapping

PRISM supports a virtually unlimited number of data overlays and is recognized throughout the industry for its superior functionality. Our in-house staff work tirelessly to research and improve our already robust map database, eliminating the need to obtain map data from commercial service providers.

Ticket Transmission

Route tickets or other pieces of information where they need to go in the way that they need to get there. Our custom outbound ticket formats, conditional advisory messages, and a host of customizable ticket delivery channels and formats make the ticket transmission process simple and effective.

Ticket Management

OCC’s positive response system closes the loop of communication with excavators, ensuring that projects stay on track and jobsites safe. Ticket management tools include options designed specifically for excavators, locators, and administrators, while mix-and-match reporting options offer customizable levels of access.

Reporting

We offer reporting options for gathering data on nearly any aspect of contact center operation. These reports can be thoroughly customized to meet the needs of the one call boards we serve. OCC can also design entirely new reports if needed.

Marketing and Event Planning

OCC’s creative team produces training manuals, videos, emails, brochures, and other materials that help our clients meet their damage prevention goals and build brand awareness from a grassroots level. We also support and plan events in the industry such as safety summits, users’ groups, board meetings, and other public awareness events.