About Us > History
For over 30 years, One Call Concepts has provided high-quality, value-oriented solutions to one call centers across the United States, partnering with them toward the common goal of damage prevention. We have been on the forefront of developing innovative solutions and service models that have made the 811 Call Before You dig system a success nationwide.
A heritage grounded in underground damage prevention efforts
Company founded by Tom Hoff, President and CEO
First generation of one call center software, One Call Notification center for Excavation (ONCE System)
First PRISM installation
First positive response system installation
Ticket Check positive response system installation in Maryland
OCC ITIC installed for each center operated
ITIC Lite, first Web-based ticket entry system designed for the casual user, installation
Now and in the future, setting the bar higher for our industry
1980s: Building the Foundation
The first 10 years chronicles the company’s beginnings and subsequent development as the one call model was emerging—from One Call Concepts’ foundation, its first software and first customers.
1990s: Expanding and Evolving
One Call Concepts continues to grow, expand, and develop innovative call center software. The company’s reputation as a leader in damage prevention services extends its client base across multiple states. One Call Concepts creates cost-effective Geographic Information System (GIS) for one call center services, combining on-screen mapping and a graphical user interface.
2000s and Beyond: Continuing to Innovate
As the industry continues to evolve because of leaps in technology, so do we. We constantly work to strengthen our one call center services. We are always evolving new software such as Ticket Check and ITIC that provides our customers with the latest developments.