About Us 

Leadership > Customer Relations

Frank Planton

Director of Customer Relations
Frank Planton previously served as the General Manager for the One Call Concepts Oregon service area which includes Hawaii, Montana, Oregon and Washington. Since joining in 1994, Frank has worked to expand the service area in the Pacific Northwest.

Since that time he has accumulated more than 20 years of management experience in the fields of order processing, customer service and telemarketing.


Matt Ruddo

Director of Customer Relations
Matt Ruddo currently holds the position of Director, Customer Relations for One Call Concepts.  Matt began his career with One Call Concepts in 1998 as a Customer Service Representative and has since served in various roles that have allowed him to gain an extensive knowledge and understanding of the One Call business.

In the role of Director, Customer Relations, Matt seamlessly manages the relationships between One Call Concepts and its customers.  He advocates for consumers within the business and responds to inquiries from a diverse range of clients.   He supports the day-to-day activities of One Call Concepts through One Call Board interaction and business development throughout the fourteen states and the District of Columbia. Further, Matt plays a vital role in helping to direct the future growth and success of One Call Concepts by his natural ability to provide solutions, information, and bring customers together.

Matt is past President of the Associated Utility Contractors of Maryland and continues to serve on their Board. He is also Chairman of the Greater Chesapeake Damage Prevention Training Conference that annually partners stakeholders throughout the Mid-Atlantic Region to review damage prevention best practices.


Dora Parks

Manager of Customer Relations

Dora Parks previously served as the general manager for the One Call Concepts Miss Utility center. From 1991-2011 she managed facilities in Maryland, Delaware, parts of Texas, Ontario, Canada and New Jersey. She provided the structure and organization necessary for day-to-day business activities such as ticket receiving, and retrieval and archiving as well as management responsibilities.

For more than fifteen years, Dora has been a member of the Maryland/DC Damage Prevention Committee. She has supported the underground utility damage prevention industry by participating in damage prevention seminars, contractor awareness meetings and trade shows. Dora has chaired and been instrumental in implementing the Locator Recognition Awards for Maryland, Washington, DC and Delmarva. She has also participated as a session speaker at the annual GCDPC trade show.


Thelma Coleman

Client Relations Specialist

Thelma Coleman is the Client Relations Specialist for the One Call Concepts Louisiana center. Thelma joined the company in 1984 when One Call Concepts won the Louisiana contract. Thelma will celebrate 30 years with One Call Concepts in 2014.

In 1978, she began her one call career with Bell South Telephone (formally South Central Bell) as an outside plant clerk.

Thelma has been president and board director of the Louisiana Association of State Utility Councils. She is also very involved with contractors awareness groups, The Pipeline Group, American Public Works Association, 911 planning committees, utility coordinating councils, Louisiana Gas Association, Common Ground Alliance, Louisiana Dig Law Advisory Board, Capital Area Risk Management Partnership, Remington College Board, and others.