Iowa One Call
Iowa, partners since 2011
2023 Ticket Totals
Inbound: 696,281
Outbound: 3,633,328
Design Locate Ticketing Integration
Iowa One Call (IOC) was offering a “design locate ticket” when OCC was awarded the contract for center operation in 2010. After the transition, OCC worked with the IOC “State of the Art” (SOTA) committee to create a new, streamlined version of the system. Design locate ticketing was then seamlessly integrated into IOC’s normal ticket processing workflow.
Meet Information Communication Improvements
Coordinating joint meets between operators and excavators is always a challenge. IOC asked OCC to create a ticket type that would make it easier for excavators to communicate meet information to facility operators. OCC collaborated with IOC’s SOTA committee to create a process that allowed web entry and unique handling for these types of tickets.
“Renewal” Ticket Process Modification
Every center must manage “renewal” tickets. Tickets are often renewed while marks are still valid or even after excavation work has been completed. IOC believed the ticketing process could be modified to make the renewal process more efficient by providing the excavator the means to communicate whether marks were still visible. With this modification, operators are then provided with this additional information, helping them direct their resources to requests that most need attention.